Please know that I am very pleased with my brand new account manager, Miguel Esquirol.
A situation arose that needed immediate addressing and Miguel handled it quite professionally.
It just so happens that the account he manages for me, KHE Construction Corporation, will experience higher hits to our website because a house we built will be featured in a New Jersey Magazine. The magazine comes out in the next few days if not tomorrow. Some of the images I asked Miguel to post had the names of the children listed in the captions - which of course, is totally unacceptable. It was an oversight on my part and Miguel and I worked via phone quickly and efficiently to remove the names.
We quickly spoke about how to proceed via the normal communication channels and ended the call.
I appreciate the fact that he was available to me via phone immediately due to this crisis. It gives me great peace of mind going forward.
