Last Thursday, our Customer Care Department received a call from a client who had been contacted by a company named Futurology. The Futurology representative had told him that his Google Places Listing (the listing that we manage for him), was not “VALIDATED”. Understandably, the client who was paying us good money to help him optimize and promote his listing was quite alarmed. The rep then proceeded to tell him that they would request a NEW PIN from Google and that once he received it he should call them and provide the PIN so that they could “manage his listing”. Our Customer Care agent called the toll-free number for Futurology where the representative that answered the phone told her that since the “Manage This Listing” link was still present that the listing had not been “validated”. This is, of course, 100% untrue. Listings can be reclaimed any number of times as […]